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When it comes to semi truck roadside assistance, you HAVE to have confidence in the company that you call on. Being able to have confidence in the company you select means only trusting your business to a reputable service…but how do you know whether a company is reputable or not? Today we’re going to take a look at just a few of the ways that you can be sure that the company you choose falls into that category…

Semi Truck Roadside Assistance: How Reputable is Your Service?

So you think you have a reputable roadside assistance company on call for your semi…but how reliable are they really? Let’s take a look at some of the criteria you can use to determine just how much you can trust that company you have on speed dial!

What Are Their Hours?

One of the most important things to consider when looking for and thoroughly vetting an emergency roadside repair service is their hours. Many smaller emergency roadside repair businesses only open for a few hours a day and are closed on weekends. Now, we understand that everyone needs a break and we’re all for supporting small businesses, but we also think that when you’re an emergency services type business, you should make sure that you’re available when emergencies happen. And, let’s be honest here, don’t all emergencies happen after business hours or on weekends? At Red Rover, we offer 24/7 service for this very reason!

Do They Have a Live Switchboard?

Another important thing to check for is whether or not the company you have picked for your rescue needs is a company that uses a live switchboard. When you call for help because you’re stranded and have a time sensitive delivery, the last thing you want to be doing is waiting around and hoping that someone got your message to come for assistance. When you call us, we have a live switchboard operator who will ensure that your message comes through and that our team is dispatched to you immediately. We don’t believe that you should ever have to play guessing games when it comes to your livelihood!

Have You Used Them Before?

Have you used the service you plan on keeping as your emergency repair service on a call before? If so, were they fast to respond? Were they able to fix the problem? Were they respectful? Were they affordable? Did the repairs they completed last? Think back on your experience with this company and how you felt after calling them out. Were you confident in the service that you received or would you have rather called someone else? Did you have to have the issue fixed again later? Did the fix not hold and you had to visit the mechanic again to get the issue fixed? Did they compensate you for not having done the job well the first time around? Or were they “completely blameless”? These are all important things to consider if you are trying to assess a company that you have used one or two times before. Just because they “got the job done” doesn’t necessarily mean that they are reliable, so really give these questions some thought.

At Red Rover, we strive to ensure that our clients are always happy with the service that they receive. You will never get anything other than our best quality of service and you should expect no less.

What Are Others Saying?

If you have never used a particular company before but you are in a pinch and need to find someone to help you with your repairs, a good way to get an idea about the company and their mode of operation is to read up on reviews from previous customers. Now, bear in mind that you are always going to have one or two people who are willing to complain about the slightest thing , but for the most part, a reputable company will always have great reviews from customers who are more than willing and eager to refer them to you!

5 Truck Services Red Rover Service Can Provide

Are You Looking For a Reputable Semi Truck Roadside Assistance Company?

If you are in search of a reputable roadside assistance company for your semi truck or semi truck fleet and you live in or around Charlotte, NC, Red Rover can help. Give us a call today to find out more about the services that we offer. You can reach us at 704-317-6161!