When you hop online and search for “commercial truck roadside assistance near me”, you are very likely to receive pages upon pages of search results highlighting local commercial roadside assistance options. You’ll find small mom and pop shops, big corporations, and everything in between. The problem? How do you know what to look for in a GOOD roadside assistance business? Today we’ve got a few pointers to help you to decide on the right company for your needs.
Commercial Truck Roadside Assistance Near Me: 4 Things to Look For
1. 24/7 Service with LIVE Dispatch
One of the most important things to look for when looking for a roadside assistance business for your commercial vehicle is to look for a business that is open 24/7. You know how it goes, your truck is running perfectly well until 2 am on a Sunday morning when you break down in the middle of nowhere. So now, not only are you in the middle of nowhere, but it’s “after hours” for most businesses out there and it’s Sunday – the one day that the majority of businesses close their doors. Well, we’re not sure why these things always tend to happen at the worst possible time, but they do, which is why we decided to stay open 24/7. Not only that, but we have a live dispatch to take your call so that you don’t have to leave automated messages and wait for a reply not knowing if anyone is actually going to call you back. No, when you call Red Rover Service, you speak with a live professional who is dedicated to getting you back on the road as quickly and smoothly as possible…even on a Sunday morning at 2 am!
2. No Hidden Fees
When you call someone out for roadside assistance, we know that you already dread the bill. It’s an unexpected expense and while you can still budget for it, it’s not something you enjoy having to do. We know, we’ve been in your shoes too! That’s why at Red Rover we make our services as affordable as possible. That’s also why we don’t follow suit with many of the other roadside businesses out there who nickel and dime their clients to death. At Red Rover we don’t require a minimum fee, we don’t charge you a call-out fee, and we don’t charge you for mileage. When we give you a price for service that’s the price you pay and we don’t think it should be any other way.
3. Factory/ASE Certified Technicians
While searching for a mobile repair service, you’re likely to come across a number of services with a distinct lack of professional qualifications listed on their website. Oftentimes, these companies are little more than amateur mechanics who have invested in a truck and some tools and who want to make some money on the side. There are a few problems with this, however…
- An amateur mechanic isn’t likely to be as familiar with commercial vehicles as they should be.
- An amateur mechanic without qualifications can easily cause more problems by attempting to fix the original issue and wind up costing you a LOT of money.
- Amateur mechanics are rarely insured which means that when something does go wrong, you have to take them to court before you can rectify the issue.
- Repairs done by amateurs are not going to be acceptable to corporate businesses. This means that you will have to cover the cost of repairs out of your own pocket, that you will likely be chastised, disciplined, or even fired, and that the repairs will need to be done again by a licensed professional.
At Red Rover, all of our technicians are factory/ASE certified technicians so you never have to worry about any of the bullet points above!
4. A Wide Service Area
By the very nature of the job, as a trucker or commercial vehicle driver, you are going to need a reliable roadside assistance company that you can call whenever something goes wrong – which will definitely be more than once in your career! This is why it helps to have a service that has a wide service area. Here at Red Rover, we service a vast portion of North Carolina as well as South Carolina too, so wherever you need us in those two states, the chances are that we can be there!
Searching For “Commercial Truck Roadside Assistance Near Me” In Charlotte, NC?
If you are searching for commercial truck roadside assistance in or around Charlotte, NC, Red Rover Service is here for you. We offer 24/7 mobile roadside repair services and can help you to get back on the road in no time at all!